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vRealize Automation Installation – Troubleshooting

Today I was experimenting with the manual installation process of vRealize Automation, which is used during a distributed deployment.

The IaaS installer is used to install different components of the vRealize Automation platform in this mode. The image below, show different separate components for HA deployment.

distributed deployment vRealize Automation

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I got some error during the installation process that I wanted to document here if that can help someone.

1 – During the Model Manager Data component registration using Vcac-Config.exe, you can get this kind of error on the log file

System.Data.Services.Client.DataServiceTransportException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> System.Net.WebException: The underlying connection was closed: Could not establish trust relationship for the SSL/TLS secure channel. ---> 

Apparently, a Certificate Name Mismatch was the cause of this error, I was was able to resolve it by selecting Suppress certificate mismatch during the installation.

2- The database configuration require a passphrase to encrypt data while on rest, remembrer, it’s a passphrase, which is a series of words, not a single word.

Error : 2016-04-25 10 00 12 044 AM :C:\Program Files (x86)\VMware\vCAC\Server\ConfigTool\EncryptionKeyTool\DynamicOps.Tools.EncryptionKeyTool.exe
Error : 2016-04-25 10 00 12 044 AM :Error: Encrypting passphrase failed.

In my case I was able to bypass this error using multiple word in my passphrase.

3- When using the installation wizard, I got the following error.

vra vami /usr/lib/vcac/agent/ info Importing ASD blueprint...
vra vami /usr/lib/vcac/agent/ info Importing ASD blueprint failed.

This is for the initial content creation which can be ignored.

In my case, I was using the VMware vRealize Business 7 Standard licence key, adding a vCloud Suite Enterprise key resolved my problem (Thanks to andreir from VMTN)

4- On the step involving the installation of the IaaS Website Component, I got the following error

Failed to resolve host:iaas.lab.local

I checked my DNS records for all the components in my vRA deployment, everything was Ok, even the vRA appliance DNS configuration, but when trying an nslookup from the command line, I was unable to resolve anything!!

The thing here is that I have configured the networking manually, and on the DNS steps, I only specified a single server, which resulted in an /etc/resolve.conf with two line:


If you try an nslookup, you get

...parse of /etc/resolv.conf failed

Removing the first line allowed me to resolve the problem and continue the vRA installation Wizard.

Hope This can Help!

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